Tech Features

Long the province of customer service operations and journalists everywhere, call recording has become more widespread these days. In the business world, the need to recall specific details and gauge the tone of conversations is essential to getting it right for a client. Financial brokers are obligated in many countries to record any calls made, [...]

There is no doubt that virtualization has made offices more productive. In addition, there is no longer the need to use separate servers for each department within your business. Virtual computing allows all of your data to go to one server, and it can be offsite if that is what you want. Yet, your important [...]

Modern customer service software contact centers are filled with huge amounts of data. Managers use statistics to determine call agent performance, on hold time, sales, and every aspect of the call center. Indeed, call centers are judged on the data that is produced. However, if the data you are receiving is not accurate, you are [...]

Technology today has advanced far beyond our wildest dreams, and yet there are still some glitches that can occur without any notice. You may not ever think that your Xen server could ever have any problems, but if it does, you could be severely out of luck if you compromise or even lose your important [...]

Everywhere you look, it is clear that computer technology has changed our daily lives very drastically.  We are now so fully integrated in our technologies—our computers, iPods, and cell phones are all synced, and all contain the data necessary to conduct the daily business of our lives.  It is so clear how much more efficient [...]

Virtual machines are leading the way in the next generation of computing, allowing users to increase productivity and do more with their computers. Many businesses are moving to this virtual machine technology and are relying on it more and more to take care of their computing needs. There are a number of different types of [...]

When you get ready to purchase your mapping software, you will have to consider just what you want to use it for. If you are purchasing software in order to plot out directions for a trip, then you will most likely want to look for portability and up to date directions. If you need to gather information about pieces of land, then you will want to look for software that provides correct topographical information.

These days, most medium and large businesses are looking for the best ways to make their call centers more efficient and effective. After all, most of the communicating customers do is through the phone, though more and more communications are taking place online and even through text messaging. In order to get and keep customers, you absolutely have to have good call center solutions. Here are just three ways that the right solutions can boost your business.

As most iPod users can attest, removing music, movies, and photos from your iPod to put them back into iTunes can be nearly impossible. File name changes and security settings make this task nearly impossible for the average computer user to do manually. The good news, however, it that iPod music transfer software is available that can help you do this quickly.

There are tens of thousands of call centers throughout the world, and the number grows daily. With the sheer number of call centers that are in business, it is more than likely that customers will encounter a bad experience with one from time to time. Complaints about call centers often range from excessive hold times, to dropped calls, and automated systems that never fully solve the problems. If you would like to provide a better call center environment for your clients – one where wait times are reduced and disconnected calls are eliminated – then there are several solutions that you can turn to.